+65-8555-7736 golf@teevolantra.com
Great World City Office Tower, 1 Kim Seng Promenade, Singapore 237994

Jurisdiction: Singapore

Operational Entity: Teevolantra

Applicability: This policy applies exclusively to all services, customizable golf courses, simulator sessions, precision swing analyses, and custom club fitting programs booked with Teevolantra.

At Teevolantra, we are dedicated to providing a high-quality, data-driven, and technology-enabled golf development experience. Because our instructional programs, simulation spaces, and industry specialists are scheduled dynamically and reserved thoughtfully for each individual player, the following policy framework governs all scheduling modifications, cancellations, and refunds.

1. Upfront Payment Framework Reminder

As outlined in our primary Terms and Conditions, Teevolantra operates a secure, centralized in-person payment framework to protect against digital fraud and maintain structural transaction transparency:

  • In-Office Transactions Only: Teevolantra does not maintain an online payment gateway, nor do we request or accept sensitive credit card or banking information over the phone, via text message, or via upfront email.
  • All initial bookings and tailored training program fees are settled exclusively via cash payments in person at our registered office located at Great World City Office Tower, Singapore.
2. The 48-Hour Cancellation & Rescheduling Rule

To preserve scheduling integrity and assurance equitable access to our facilities for all community members, a strict time-bound matrix is enforced for all cancellations or booking modifications:

  • Advanced Notice (48 Hours or More): If you submit a written cancellation or rescheduling request forty-eight (48) hours or more prior to your officially scheduled session timestamp, you possess full entitlement to choose one of two options:
    1. Rescheduling: Immediate selection of an alternative date and time slot via our calendar system (subject to weekday or weekend availability).
    2. Full Refund: A complete refund of the original payment sum.
  • Tardy Requests (Less than 48 Hours’ Notice): If you request a modification or cancel a session with less than 48 hours’ notice prior to your scheduled slot, you immediately forfeit eligibility for a fiscal refund. However, to support your development journey, Teevolantra permits you to reschedule your session to an alternative date and time (subject to operational availability and staff distribution constraints).
3. Accepted Refund Methods & Processing Timelines

When a refund is accepted under the valid 48-hour advanced notice criteria, the fiscal return is executed through a dual-channel structure:

  • Disbursement Methods: Accepted refunds will be processed by the Company using both cash and bank transfer mechanisms depending on operational capacity and transaction sizes.
  • The Banking Information Email Exception: To strictly maintain your privacy under the Personal Data Protection Act (PDPA) of Singapore, Teevolantra enforces a zero-solicitation policy over digital channels. However, an exclusive exception is made solely for executing an accepted bank transfer refund. In this specific event, our compliance team will officially request your accepted banking details through our registered corporate email channel ( golf@teevolantra.com ).
  • Internal Processing Window: Once Teevolantra successfully receives your accepted bank account details via email, the refund file is handled immediately and dispatched on our end within one (1) working day.
  • Interbank Clearing Timeline: Following our internal processing and release of funds, it typically takes between nine (9) to ten (10) business days for the transferred balance to reflect officially in your personal bank account. This duration depends entirely on standard interbank clearing networks, regional fiscal routing, and your banking institution's processing cycles.
4. No-Shows and Late Arrivals
  • No-Shows: If a customer fails to attend a scheduled session at our facility without delivering any prior written notice, the session will be considered fully rendered. The slot will be marked as a "No-Show," and no fiscal refunds or complimentary rescheduling options will be granted.
  • Late Arrivals: Our advanced simulator modules and expert coaching sessions operate on a strict, automated timetable. Arriving late to a scheduled appointment will result in a shortened session corresponding to the remaining time left in your original booking window. The session fee will not be prorated, and no partial refunds will be issued for lost time.
5. Company-Initiated Modifications

While our precision simulation technology significantly minimizes operational disruptions, unexpected facility maintenance, severe infrastructural issues, or emergency situations may rarely require Teevolantra to adjust operational hours. In the highly unlikely event that the Company must cancel or reschedule your session, you will be notified immediately via your registered contact details and will be granted the option of a priority reschedule or an immediate, unconditional full refund processed via our standard 1-working-day dispatch timeline.

6. Official Contact Channels for Policy Execution

To formally lodge a cancellation request, adjust an upcoming calendar slot, or follow up on an accepted refund file, please utilize our accepted, professional communication channels below:

  • Registered Corporate Address: Great World City Office Tower, 1 Kim Seng Promenade, Singapore 237994
  • Official Compliance Email: golf@teevolantra.com
  • Dedicated Support Line: +65-8555-7736